Physician Practice Revenue Cycle Operations Management
Southwind's Professional Fee Revenue Cycle Solutions Team Members are National Leaders in Professional Fee Collections Performance Improvement
The professional fee revenue cycle is a blocking and tackling enterprise. Details are important. Strategy has its place, but results depend on following through on the details.
The Southwind Revenue Cycle Solutions team provides hands-on operations management and consulting to address every key component required to optimize billing, collections and accounts receivable performance. Under the leadership of Margaret Hoban, Southwind's Executive Vice President for Revenue Cycle Solutions and a national leader in the physician practice management industry, Southwind provides a broad range of professional fee revenue cycle assessment and consulting services.
Southwind professional fee revenue cycle engagements consistently provide a strong return on investment. We produce dramatic ongoing improvements in professional fee cash collections as well as the one-time increase in cash collections associated with the accounts receivable management clean-up effort.
Looking at the Entire Revenue Cycle
Comprehensive in focus, Southwind consulting assessments address every element of the professional fee revenue cycle. The first piece of the assessment includes the establishment of an appropriate fee schedule, the patient appointment and pre-registration process, insurance verification, and the arrival and registration process during the clinical visit. We then look at charge capture, coding, billing, collections, accounts receivable management and reporting.
Every assessment concludes with an estimation of the one-time and ongoing annual professional fee cash collections opportunity as well as a recommended detailed action plan. Southwind stands behind its findings, recommendations and action plan by offering to lead implementation and put a portion of its fees at risk for actual results.
Practice Management Information Systems
Southwind is focused on optimizing the performance of the physician practice management information system and, where appropriate, leading the system changes required to achieve the desired results. Southwind leads client stakeholders in the selection of new practice management information systems as well as the design, development, installation and implementation of new systems.
The next decade of physician practice management will be the decade of the electronic health record or EHR. Southwind works with physician practices to determine readiness for EHR and to facilitate selection of the most appropriate EHR solution tailored to the needs of the practice.
Hiring & Training
Southwind consultants assist clients in hiring key staff, and lead focused training for all levels of staff to ensure they benefit from the full value of their human resource investment. In multi-site practice environments, Southwind helps identify and train "super users" who become experts in the use of the physician practice management information system and revenue cycle related policies and procedures. In turn, super users are leveraged at the local practice site to train front-end staff and serve as an on-site resource for troubleshooting.
Dashboard of Key Indicators
Southwind's proprietary Dashboard of Key Indicators provides timely reporting so that management can be proactive in responding to indicators of deteriorating performance.